As with other typical web-based phone systems, there is always a feature to place calls on hold with/without music. Can we please have this option? I have to mute when putting a call “on hold”.
1 Like
Hello Leatrice
Welcome to the community!
I am pleased to inform that Salesmate does have the feature to hold calls with Custom Music. If needed you can upload a custom hold music or blank file as an alternative solution.
Options under Call Settings >> Call hold music
Selected music will play while the call is put on hold manually or due to the warm-transfer request.
-
Default
-
Custom