The ability to auto log calls or share pending calls between users assigned to those numbers so our admins can clear them out would be really helpful.
We have reps that forget to log calls that are not answered, and we don’t have the ability to see those calls.
Hello James
Thanks for sharing this! We completely understand how important it is to have better visibility and accountability for missed or unlogged calls especially when multiple users are handling the same number.
Just to share a quick tip: if you have admin-level access or access to Setup > Calling and Texting > Call Logs, you can view all calls (including missed ones).
That said, the idea of auto-logging calls or enabling pending call sharing among assigned users is definitely valuable.
We’ve noted this as a feature request and will discuss it with the product team for possible enhancement.
Appreciate you bringing this up—please keep the suggestions coming!
I also think it is important to have Admin level users view all calls (Full company call logs/ missed calls/ and pending) within the calling button at the top of the screen.
I see your work around in the Setup section, which I did not know of, however this is not a location that is frequently viewed.
Not having full visibility for Admin users is a problem!!
Hi Shawn,
Thanks for raising this, you make a great point.
Full visibility into all call activity from the top-level calling button would definitely be a valuable improvement for Admin users. While the current workaround in the Setup section provides access, I agree that it’s not the most intuitive or frequently visited location for quick oversight.
I’ve shared your feedback with our product team and highlighted the importance of surfacing this data more prominently for Admins. Improving accessibility and transparency is a priority, and your input helps us identify where to focus next.
Really appreciate you taking the time to share this!