Salesmate’s Trackers help you monitor and analyze key content within call transcripts, ensuring you never miss important customer insights. By tracking keywords and concepts, you can identify trends, improve service quality, and take proactive action.
Types of Trackers
Word Trackers – Monitor specific keywords or phrases like “refund,” “cancel,” or “support ticket” to quickly identify relevant calls.
AI Trackers – Use AI-powered detection to recognize customer sentiments, even when expressed in different ways. For example, it can track dissatisfaction from phrases like “I’m unhappy with this service” or “This isn’t working as expected.”
Why Use Trackers?
Ensure Compliance – Monitor adherence to customer service guidelines.
Identify Common Customer Concerns – Spot recurring issues and improve response strategies.
Enhance Customer Experience – Gain actionable insights to refine your support approach.
Streamline Call Analysis – Quickly find and analyze critical interactions.
Start using Salesmate Trackers today and take your customer insights to the next level! Learn more here: Salesmate Trackers Support.