Our sales reps like to review the calls that our prospects do with an SDR before they talk to the prospect. In the “activity feed” in the contact record they can see that the call with the SDR happened and the recording is linked up in that activity for them to listen to it. But…this is very time consuming to have to listen to an entire call.
It would be create if the transcript & summary were ALSO linked up on that activity in the contact record. The info doesn’t even need to be in that feed … but a quick link to the full recording, transcript, summary would be SUPER helpful!