We’re working on a new enhancement to make ticket management more efficient for teams handling multiple brands or support channels.
With Channel-Driven Ticket Routing, tickets will be automatically assigned to the appropriate channel based on the email address through which the ticket is created. This ensures every ticket reaches the right team from the very beginning.
What’s Coming?
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Route tickets to the correct channel based on the recipient email address.
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Automatically create tickets in the appropriate support channel.
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Simplify support operations for businesses managing multiple brands or departments.
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Reduce manual effort and improve ticket management.
Example
If your organization receives support requests at:
A ticket created from an email sent to support@brandA.com will automatically be routed to the Brand A channel, while tickets from the other email addresses will be routed to their respective channels.
This feature is currently under development and is planned for an upcoming release. We’ll share more details, including configuration steps and availability, as we get closer to launch.
As always, we’d love to hear your feedback and use cases in the comments.