Our sales team currently has to “text message” each other when they need to get quick answers from each other. For example … if an SDR is trying to book at call for a Sales Exec … and the prospect asks for a time showing as “not available” on the Sales Execs meeting scheduler … they need to be able to “ping” them quickly to get an answer about an alternative date/time to lock in the meeting.
It would be great to have an “internal chat” feature for Users to be able to communicate in real time.
Your team can use the Notes 
within any module to tag each other 
and have quick conversations. It’s a great way to collaborate directly within the context of a record! 