We’re excited to announce the release of the Unified Inbox — your central hub for managing all customer conversations in one place.
What’s Included
- Facebook Messages – Reply to customers and keep the full conversation history linked to their profile.
- Instagram DMs – Manage inquiries and track interactions with the right customer record.
- Live Chat – Handle website chats in real time and log them for easy follow-ups.
- WhatsApp – Respond to chats in one place and keep every message connected to the customer journey.
More ways the Unified Inbox helps your team:
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Conversations, Redefined – Manage multiple inboxes at once so teams stay organized
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Dedicated Inboxes – Give Sales, Marketing, or Support their own inbox and channels
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All Channels Together – Social, chat, and WhatsApp in one view
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Smarter Conversation List – See ownership, reply status, and channel at a glance
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Simpler Views – Switch between All, Me, Mentioned, or Unassigned quickly
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Bigger Conversation Space – A cleaner, roomier chat window for focused replies
We’d love to hear what you think once you try it out. How does the new inbox work for your team?