Listen calls in real time

Feature Request
1
  • Listen to calls in real-time – Monitor live calls without the participants knowing.
  • Whisper to the agent – Provide guidance to the agent without the customer hearing.
  • Join the call – Actively participate in the conversation when needed.
2 Likes
2

Hi Barney.

We are looking for this too!! :grinning_face:

3

Thanks for sharing this — it’s a valuable suggestion and we understand how features like live call listening, agent whisper, and call joining can greatly help with training and support quality.
These features aren’t available in Salesmate at the moment, but we will pass your your feedback to our product team for consideration.