We love the CRM side of things, but the email campaign builder is actively hurting our brand.
We send to a very small (-700), highly engaged list of sommeliers and wine directors (70 % open rates, zero spam complaints ever). Everyone is on modern devices and inboxes (iPhone Gmail/Apple Mail, Spark, Superhuman, etc.).
Every time we import a clean, responsive template (BeeFree, Stripo, etc.), Salesmate wraps it in a fixed 600 px table container and strips out Google Fonts. This breaks mobile stacking and forces fallback fonts — the exact opposite of what our audience expects from a premium natural-wine brand in 2025.
We’re not a cold-outreach team worried about Outlook 2007 or spam filters — we just want beautiful, modern emails that look the way we designed them.
Request →
Please add a simple toggle in the campaign HTML editor:
“Disable wrapper / send raw HTML” (opt-out of the forced sm-row / sm-email-table container and font stripping)
HubSpot, Klaviyo, ActiveCampaign, and even Pipedrive all offer this option. It would take us (and many other design-focused customers) from frustrated with the email builder to delighted evangelists overnight.
Thanks
rich