This update helps teams stay compliant and transparent while collecting user information.
Key Highlights:
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Show a Privacy Notice at the Start of a Conversation:
You can choose to display a privacy policy notice whenever a new conversation begins. -
Choose the Type of Consent You Want:
Pick between Explicit Consent (visitor must accept) or Implicit Consent (notice is shown, and continuing implies consent). -
Add Your Own Consent Text:
Include a short statement that explains how you will use the visitor’s data to meet GDPR, CIPA, or other compliance needs.
This helps businesses build trust and stay aligned with global privacy standards.
You can access this by going to Unified Inbox → Inbox Settings → Edit Salesmate Chat → Require Details, then enable Display Privacy Policy Notice.
