Real-Time Messaging, and "typing" alerts for internal users.

Feature Request
1

We have to refresh the page to see new text messages. When multiple users are on a number, it makes it easy for clients to get multiple messages on accident as two sales members are responding at the same time.

Ideally, we would see that an internal user is typing and know to stop and the message would update dynamically if somebody looking at the chat without the need to refresh their screen.

1 Like
2

Thank you for reaching out to us. We’ve tested this behavior on our end, and the auto-refresh functionality for text messages appears to be working as expected. If it’s not functioning properly for you or any of your users, we recommend clearing the browser’s cookies and cache, which should help resolve the issue. Please let us know if the problem persists after that.