Having the text button on a Contacts page automatically open the conversation history when you go to send a text would streamline communication and increase visibility.
The way it is currently set up it is easy to miss where the conversation left off. Showing the history would allow users to pick up where the communication left off without having to search through the records timeline.
Hello Shawn
Thank you for sharing this thoughtful suggestion!
You’re absolutely right, having the conversation history automatically open when clicking the text button on a contact’s page would make it much easier to maintain context and streamline communication.
I’ve passed this feedback along to our product team for consideration. In the meantime, I’ll make sure it’s on our radar as we continue working on improvements to messaging and contact interactions.
We really appreciate you taking the time to help make the platform better!