It would be very useful if the call transcriptions, and or AI summary could be automatically shown under the Notes section of a call.
Having the “Summarized Chapters” is VERY HELPFUL, however having to click into each call in order to get a synopsis of each call is a bit cumbersome and makes the information–and that feature-- likely to be overlooked.
I agree, the current UI is very poorly designed
I’m using Dialpad and am trying to figure out how to get the AI summaries into the call notes.
Hello Adrian
We do not support Call Transcription with Dialpad, however you can use Sandy AI to summarize the call while adding Notes.
@Shawn_Czirban Thank you for sharing your feedback! I’m happy to let you know that we’re actively exploring the possibility of bringing call summaries directly into notes from call transcriptions. Stay tuned, we’ll keep you updated as this progresses!
Hello @Rohitash just wanted to follow up on this thread to see if there has been any progress on this improvement?
Hello @Rohitash just wanted to follow up on my message from a few weeks ago to see if there is any timeline to bring the call transcription into the contact timeline?
We have made some changes in the UI, while if you are in the record timeline you can find the Call Transcription or Transcribe option over the Activity.
This will be accessible without clicking on the Activity through out the different modules wherein Activity is visible.
I have attached a screenshot from our Dev environment which should be available by next release.
I also suppose you were interested in seeing this over Notes as summarized chapters, the changes related to it may come in future as we are planning to revamp the Activity Module for better user experience and post that we may be able to bring changes around it.
