Update Call Log to Apply Contact Name

General
1

It would be very useful to have the call log/missed calls/voicemails update to show the name of a Contact if they have been added to the system.

Having it fetch the information for contacts allows users to identify which actions need to be taken. This is also very important given the number of Spam phone calls we get, so it will make it easier to differentiate between high priority missed calls from users that have since filled out a Contact form and need a return phone call, and a missed call from those that have not been added into the system

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2

Hello Shawn,

We do check incoming numbers and, if the number is saved in the correct E.164 format under an existing contact, the system will automatically pull and display the contact’s name in the call log, missed calls, and voicemail records.

If you’re seeing any issues with this on your end, please hop onto our chat support so we can review it in real time and help you resolve the case quickly.

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